Jack Vroegh, who began his career in textile care in 1983, is the previous owner of a Merrillville, IN-based ImageFIRST Healthcare Laundry Specialists franchise serving the metropolitan areas of Chicago; Evansville, Indianapolis and South Bend, IN; and Louisville and Lexington, KY. ImageFIRST, based in King of Prussia, PA, is one of the nation’s largest healthcare linen laundry services.
Prior to starting the ImageFIRST location, Vroegh and his family had owned one of the largest specialty cleaning companies in the United States, serving clients throughout the northern half of Illinois and Indiana. During his time with ImageFIRST, Vroegh has served as one of the company’s infection prevention auditors, inspecting the company’s numerous plants and depots to ensure compliance with ImageFIRST standards, which meet or exceed those of HLAC. Likewise, in his position of HLAC Inspector, Vroegh says he brings the knowledge of HLAC processes and standards for ensuring that products being shipped from the laundry adhere to professionally recognized infection prevention and control policies.
In addition to patient safety, another specialty of Vroegh’s was in the role of customer service within his organization. He received his CXO-level (Customer Experience Officer) accreditation from a leading authority in customer service.